Trained in the timeless French tradition of elegant hospitality, our Concierges are members of the exclusive Clefs d’Or – Golden Keys – and dedicated to the art de vivre. The crossed gold keys on our Concierges’ lapels are an international symbol of experience and excellence.

Our Concierges provide the ultimate standard of luxury and comfort by making sure you have the most pleasant stay and that you enjoy Cartagena to the fullest. Any request you have, they will answer with a smile, always being attentive to the needs of our guests.

Discover more about our Head Concierge here

Our Concierges know everything about the city and have the golden keys to get you into the trendiest club, the most popular restaurant or the hottest ticket in town so don’t hesitate to solicit them!

Everyday from 7am to 11pm